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Terms of Use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


This notification has changed effective 20 June 2017.

Customers should always order parts based on the part number and description rather than the image as the images may be representative of the type of part rather than the specific part number. For any questions or verification information, customers should contact Customer Service.

A minimum order amount of $100 will be required for all online and phone purchases. This $100 minimum order amount will be assessed before any applicable taxes and/or shipping costs are applied. If the final order does not meet or exceed $100, then a $25 processing fee will be added to the total order price.

Only purchases shipped to the states of Arkansas, Arizona, California, Colorado, Florida, Iowa, Idaho, Illinois, Kansas, Minnesota, Missouri, Nevada, Oklahoma, Tennessee, Texas, Washington, and Wisconsin are charged sales tax, and the taxes for those states vary based on shipping location. The correct sales tax will be assessed when the credit card is charged. No tax is charged for items shipped to other states.

The DFW MultiCam Headquarters is the only location where customers can pick up products ordered from the Store. No regional Technology Center receives notification of items selected through the store, so customers should not expect that the Technology Center in their area will be able to fulfill the order completed online. Customers who order item(s) and select in-store pickup will need to wait at least 2 hours before arriving at the DFW headquarters, and it is strongly recommended that customers call beforehand to be sure that the order has been filled and is ready for pickup. Since the sale is made in the state of Texas, the customer will be charged sales tax on the item(s). Any in-store pickup order made after 3:00PM CST will be available the next business day.

Any KMT dropshipped orders sent directly to a customer are assessed a fee by KMT. Any orders submitted before 4 are assessed a $50 fee and after 4 a $100 fee. To avoid this, customers are encouraged to have the items sent directly to the DFW headquarters and then shipped to the customer location. If the items are shipped to the DFW headquarters and then shipped to the customer, then there will be no dropship fee assessed. Items shipped to the DFW headquarters before being sent to the customer location will result in a delay.

Orders submitted to Customer Service for Technology Centers who have outstanding issues with our accounting department will not be processed. It is the responsibility of the Technology Center to maintain dialogue with MultiCam Accounting to ensure a "clear" account standing before submitting orders. Failure to verify this accounting standing may cause serious delay in the processing of your orders.

Should you require verification of your account status, please contact Accounts Receivable or ar@multicam.com.

Part numbers that require ordering in units of measure (e.g., inch, foot, meter) or quantity (e.g., each, set) must match the quantity required in the Cart. Customer Service will not be responsible for incorrect orders if the quantity of the unit of measure is incorrectly entered.

The majority of our vendor partners will not drop ship orders directly to end customers via Freight Collect shipping. Customer Service will no longer forward this request to our vendors as it is a significant source of lengthy delays in receiving order confirmations from these vendors.

All order items are pulled from inventory as processed in the order in which they are received. Every effort will be made to ship every order same day. "Make items" and "drop ship" from outside vendors may require additional time. Inventory fluctuations based on usage may prevent an order from being filled at any time and without warning. It is the responsibility of the Technology Center to monitor the UPS Quantum View email notifications.

Before a confirmation can be provided concerning order processing, Customer Service personnel may require further information pertaining to the following:
  • ship methods
  • quantities of parts on hand
  • "make items"
  • billing and shipping address information

Should additional information be required, you will be contacted by a member of Customer Service.

All shipments must be examined and any disputes must be reported to MultiCam within 5 business days after delivery. Claims for any shipping-related damage are the purchaser's responsibility and must be reported to the carrier immediately. MultiCam will not be responsible for any refunds or exchanges if we are not notified within this time frame.

No parts purchased through the MultiCam Store are warrantied for any reason or for any time. You will be assessed a restocking fee of 10% of the value of the part or a minimum of $50.

Copyright
The content in this site, including but not limited to text or code, is copyrighted as a collective work under the United States and other copyright laws and is the property of MultiCam, Inc. The collective work includes works that are licensed to MultiCam, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with MultiCam, Inc. or purchasing MultiCam, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use; for placing an order with MultiCam, Inc.; or purchasing MultiCam, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site, is strictly prohibited, unless authorized by MultiCam, Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks, and trade names of MultiCam, Inc. used in the site are trademarks or registered trademarks of MultiCam, Inc.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, MultiCam, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. MultiCam, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. MultiCam, Inc. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
MultiCam, Inc. shall not be liable for any damages that result from the use of, or the inability to use, the materials on this site or the performance of the products. MultiCam, Inc. will not be liable for any special, incidental, consequential, or similar damages resulting from any defect or failure of any item manufactured or supplied by MultiCam, Inc. including, but not limited to, damage or injury to persons or property, labor costs, lost revenue or profits, or expenses of delay.


Typographical Errors
In the event that a MultiCam, Inc. product is mistakenly listed at an incorrect price, MultiCam, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. MultiCam, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, MultiCam, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by MultiCam, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
MultiCam, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to MultiCam, Inc.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of MultiCam, Inc. products) shall be in the state or federal courts located inDallas County, Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of MultiCam, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. MultiCam, Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. MultiCam, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, is strictly forbidden. Impersonation of others, including a MultiCam, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law.


Indemnification
You agree to indemnify, defend, and hold harmless MultiCam, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.